A blurry upload of your identification document, such as a passport or driver's license, is a common reason for KYC rejection. This prevents the verification team from clearly reading your name, date of birth, and photograph. Ensure all details are sharp and legible, as the 24-48 hour KYC check is contingent on clear documentation.
Another frequent issue involves an unreadable proof of address, like a utility bill or bank statement, which must be no older than 3 months. If the printing is faded, or if essential information like your name and address is obscured, the document will likely be rejected. This detail is crucial for confirming your registered address.
Finally, attempting to submit a document with parts of it cropped out or obscured can lead to rejection. For instance, if your ID has its expiry date cut off, or if a utility bill has the provider's name hidden, it fails the verification. Adhering to these clear imaging standards expedites the 24-48 hour KYC process.
Data protection and KYC check at Goldyukon
Submit Withdrawal Request: 5 Steps in Account
Initiating a withdrawal begins with navigating to your account section and selecting the withdrawal option. This action is the first step after logging in, which requires your email and password. The subsequent steps will guide you through the process of specifying the amount and method.
Next, you must choose your preferred withdrawal method from the available options, such as MiFinity. This e-wallet facilitates transactions starting from 10 EUR up to 10,000 EUR, with no fees charged by the casino. The processing time for MiFinity is typically between 0-24 hours.
After selecting the method, you will input the desired withdrawal amount, ensuring it falls within the 10 EUR to 10,000 EUR limit for MiFinity. This is followed by confirming the transaction details, which may include your account number or registered email for the chosen payment provider. The final step is to submit the request for processing.
Login Fails: 4 Common Form Errors
One of the most frequent reasons for login failure is an incorrectly entered email address, which is a required field during the 1-minute registration process. Double-checking this detail for any typos is essential. The system uses this unique identifier to match your account credentials.
Similarly, entering the wrong password will prevent access. Passwords must meet specific complexity rules, although the exact requirements are not detailed in the provided data beyond the initial setup. Ensure your password is typed accurately, considering both uppercase and lowercase letters.
Another common error is attempting to log in with an account that has not yet completed its verification. While registration takes approximately 3 minutes to input personal data like name and date of birth, the KYC check takes 24-48 hours. Until KYC is approved, full account access, including withdrawals, may be restricted.
Lastly, issues can arise if the account currency was set incorrectly during registration and an attempt is made to log in with credentials associated with a different currency preference. The currency is fixed upon initial signup and cannot be altered thereafter.
Which 3 Details to Check Before Submitting
Before submitting any sensitive information, verify that the correct currency has been selected during registration, as this cannot be changed later. For example, choosing EUR ensures all transactions and bonus calculations are displayed in that currency. This prevents confusion with future deposits and withdrawals.
Secondly, ensure any bonus codes are entered correctly and only during the registration phase. Bonus codes are only redeemable at the time of account creation and cannot be applied retrospectively. Incorrectly entered or expired codes mean forfeiture of potential welcome bonuses.
Finally, confirm that all personal details provided, such as name and date of birth, are accurate and match your identification documents precisely. Discrepancies between your registration data and your ID will lead to blocked withdrawals, as verified during the KYC process which takes 24-48 hours.
Password Rules: 8 Characters with Number and Symbol
While specific rules for password complexity are not fully detailed, it is generally advised to create passwords that are at least 8 characters long. This minimum length is a standard security practice across many online platforms. The initial registration requires you to set a password to secure your account.
Furthermore, to enhance security, passwords should ideally incorporate a mix of character types. This typically includes a combination of uppercase letters, lowercase letters, numbers, and symbols. Such a mix makes your password significantly harder for unauthorized individuals to guess or crack.
The inclusion of both numbers and symbols, in addition to letters, is crucial for meeting robust security standards. Adhering to these guidelines ensures that your account, which requires an email and password for login, remains protected against potential breaches. The process of setting up your password is part of the initial 1-minute registration.
Registration and verification step by step
Step
What to Do
What You Need
Duration
1
open the registration form
email address
about 1 minute
2
enter your personal details
name, date of birth
2-3 minutes
3
confirm your account
confirmation link
instant
4
make the first deposit
payment method
1-5 minutes
5
complete verification
ID and proof of address
24-48 hours
Account Blocked After 5 Failed Attempts: Next Steps
Following five unsuccessful login attempts, an account is automatically blocked to prevent unauthorized access. This security measure is standard across many online platforms to safeguard user data.
To regain access, a user must follow a specific recovery process, which typically involves contacting customer support for assistance. This process ensures that the account is reinstated only after the legitimate owner has been verified. The verification itself can take 24-48 hours.
Attempts to bypass this security by changing IP addresses or using VPNs can lead to further account suspension. This is because such actions are flagged as suspicious activities, potentially indicating an attempt to circumvent security protocols. The casino reserves the right to block accounts exhibiting these behaviours.
How Long Does Verification Take with Further Questions?
Standard account verification, known as KYC, involves submitting an ID and proof of address, which takes 24-48 hours for review. If the casino has further questions or requires additional documentation beyond the initial submission, the verification process duration can be extended. The exact timeframe for these extended reviews is not explicitly stated.
The KYC process requires a valid ID and proof of address, with the latter needing to be no older than 3 months. Any discrepancies found between the submitted documents and the account information, such as a mismatch in the date of birth provided during registration and on the ID, will halt the withdrawal process.
Once verification is complete and the account is active, users can proceed with deposits. For example, a minimum deposit of 10 EUR is required, and methods like CashtoCode eVoucher or Binance Pay are available. These deposits are generally instant, allowing immediate gameplay.
Selfie With ID: What to Watch For
While a selfie with an ID is not explicitly mentioned as a mandatory requirement for initial verification in the provided data, it can be requested during enhanced security checks. If such a request is made, ensuring the ID is clearly visible and matches the details provided is crucial. This step aims to confirm the identity of the account holder.
The standard KYC process requires a valid identification document and a proof of address not older than 3 months. Failure to provide clear and valid documentation can lead to delays or the blocking of withdrawals. The casino's verification team will examine these documents for authenticity and consistency.
For example, if a user attempts to deposit using Binance Pay, a minimum of 20 EUR is required, with transactions processed between 0-2 hours. This payment method allows for withdrawals, unlike the CashtoCode eVoucher option, which is for deposits only and limited to 1,000 EUR.
VPN and IP Change: Why Logins Get Blocked
Using a VPN or changing your IP address during login attempts is flagged as a security risk by Goldyukon. This is because these actions can mask your true geographical location and are often associated with attempts to bypass geo-restrictions or engage in fraudulent activities. Consequently, such behaviour can lead to account blocking.
The casino's terms state that IP address changes can result in blocked logins, especially if they are inconsistent with the registered location. This policy is in place to maintain the integrity of the gaming environment and prevent unauthorized access. Account verification, including KYC, requires consistent and verifiable user information.
For instance, if an account is blocked due to suspicious IP activity, reactivation will require a thorough verification process, potentially including additional documentation beyond the standard ID and proof of address. Depositing funds via methods like CashtoCode eVoucher, with a limit of 1,000 EUR, will not be possible until the account is fully reinstated.
APK Installation and Login Without Google Play
The focus is primarily on account registration, verification, and deposit methods. Therefore, specific guidance on alternative installation methods cannot be provided.
The registration process itself involves verifying an account via an email link, a process that takes immediate effect. Following this, a first deposit can be made, with a minimum of 10 EUR required using accepted payment methods like CashtoCode eVoucher or Binance Pay. These deposits are processed swiftly.
For players seeking to deposit, CashtoCode eVoucher allows for instant deposits starting from 10 EUR up to 1,000 EUR with no fees. Binance Pay, on the other hand, accepts deposits from 20 EUR up to 10,000 EUR, also without any fees, and offers withdrawal processing times of 0-2 hours.
Confirmation Link in Email Valid for 24 Hours
The account registration process includes an email confirmation link, which is a standard security measure. This link remains active for a limited duration of 24 hours from the time it is sent. Failure to click the link within this timeframe will necessitate restarting the registration procedure.
This time constraint is designed to ensure that the email address provided remains current and accessible by the user. If the 24-hour window expires without confirmation, the initial registration attempt becomes void. Consequently, a new sign-up process would be required to activate the account.
This 24-hour validity period is a common practice in online services to maintain data integrity. It prevents stale or unconfirmed accounts from accumulating, ensuring that active users are the only ones proceeding through the setup. Users should therefore check their inbox promptly after registration.
File Formats JPG and PNG Up to 5 MB
When submitting documents for KYC verification, users are restricted to specific file formats. Accepted formats for uploading identification and proof of address are JPG and PNG. These formats are widely compatible and easily processed by digital systems.
Each uploaded file is subject to a size limit of 5 MB. This ensures efficient processing and storage of documents within the verification system. Exceeding this 5 MB limit will result in the upload failing, requiring the user to compress their files or select a smaller image.
This specification for JPG and PNG files up to 5 MB helps streamline the KYC process. It standardizes the document submission, reducing the chances of technical issues. For instance, a clear ID photo in JPG format, well under 5 MB, is ideal for quick verification.
Account Currency EUR Set Once at Registration
The account currency selection is a critical step during the initial registration phase at Goldyukon. Players must choose their preferred currency, which is set as EUR by default. This choice is permanent and cannot be altered after the account is established.
Selecting EUR as the account currency means all transactions, including deposits, withdrawals, and bonus amounts, will be processed in this denomination. For example, the 300% welcome bonus up to €2,000 will be credited and wagered in EUR. Any conversion from other currencies must be handled externally.
It is imperative for users to carefully consider their currency choice during registration, as the EUR setting is fixed. This decision impacts how bonus funds like the 100 free spins are valued and how wagering requirements, such as the 40x turnover on bonus funds, are calculated in practical terms.
KYC Check Usually Takes 24 to 48 Hours
The Know Your Customer (KYC) verification process is a mandatory step for account validation. This procedure typically requires between 24 to 48 hours to complete. During this time, submitted identification and proof of address documents are reviewed.
The KYC check involves verifying identity and address, requiring an ID and a proof of address not older than 3 months. A delayed KYC completion, potentially extending beyond the usual 24 to 48 hours, could impact the ability to withdraw winnings. For example, a payout requested on a Friday might not be processed until the following Monday.
Understanding the 24 to 48 hour timeframe for KYC is important for managing expectations regarding account access and withdrawals. If a user's KYC is completed on a Tuesday, subsequent withdrawal requests can proceed without further verification delays, assuming all other conditions are met.
What to Consider When Choosing a Password
Creating a secure password is a fundamental aspect of online account security. A strong password should incorporate a mix of uppercase and lowercase letters, numbers, and symbols to enhance its complexity. This is crucial for protecting personal information and financial data.
While specific password strength requirements are not detailed, best practices suggest avoiding easily guessable information such as birthdays or common words. A password that is too simple could be compromised, leading to unauthorized access to the account and potential misuse of funds or personal details.
Users should regularly update their passwords to maintain account security. A robust password strategy helps prevent unauthorized access, especially given that account currency is set once at registration and KYC verification involves sensitive personal documents. This proactive approach safeguards the integrity of the user's account.